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Terms and conditions

Terms and conditions:

At Equine Sports Collection we are completely dedicated to your total satisfaction.  If you have any suggestions or comments please email us at info@equinesportscollection.co.uk

We try to the best of our ability to ensure that the descriptions and specifications of all our products are correct at any given time.  Colour reproduction is as accurate as the photographic production process will allow.  All Special Offers are subject to availability.

 

We reserve the right to change any prices without notice.  Prices are shown both inclusive of VAT at 20% for orders within the EU and UK and without VAT for orders outside the EU and UK.

Back Orders

We accept payment by credit card and Paypal.  If your item is not in stock, we will order it for and let you know an approximate delivery date.  You will have the option to cancel your order if you would rather not wait.

Shipping and Handling:

It is our policy to only cover the costs of shipping and the charge depends upon the shipping destination. 

Our delivery service will require signature on delivery and will attempt delivery to your specified delivery address. If you are not available the delivery may be delivered to a local post office for collection.  If you give us your e-mail address you will be able to track the parcel progress yourself.

 Delivery Schedule :

Within the UK we use parcelforce and the post office and the goods will be on a 3 – 5 day service.  If the goods are not in stock you will be informed immediately.  We try and keep our website up to date with all sizes and colours in stock, but sometimes due to demand the stock levels are depleted, but we will inform you immediately if something is not in stock, and you may have a full refund if the delivery schedule does not achieve your requirements.

 We reserve the right to discontinue any item from this website and change prices as and when necessary.

Please note that the sizes (to fit) indicated for our garments are approximate and for guidance only.

 All Special Offers are only valid as long as stock last.

Returns Policy:

Any goods which do not meet with your expectations must be returned to us within 14 days of receipt in an unused, undamaged and unsoiled condition with the original tags. The only time this will not be possible is if it is a customised product such as a pair of made to measure boots, or if the item is a sale item, or if it is a 'non stock' item and is purchased as a special order.  If a refund is required a full refund will be given less any external charges incurred which will be the original postage fee.

It is the purchasers’ obligation to ensure the goods are returned to Equine Sports collection, and we suggest that they are fully insured, as this will cover you if the goods are lost in the post.  When sending a return we recommend that you sent it recorded delivery.  Please ensure that you have adequate proof of posting, as we will not be liable for any goods that have been lost in transit.  Equine Sports Collection will not refund postage of returned goods, unless they are found to be faulty, and in which case we will refund postage.

Customised, special order products and sale items are non-returnable and non-refundable. 

All goods returned due to faulty manufacture should be returned for our inspection and if necessary the manufacturers inspection. Replacement goods cannot be sent until we have received the returned goods. All faulty items will be dealt with within 14 days of receiving.

Goods may be exchanged where possible for a different size, however, the customer is liable for the additional postage costs.  Please return goods to the address below within fourteen days of receipt.  Please note that it will be necessary to charge extra postage to send a replacement item.

All returned items for exchange must be returned in its original packaging and have all tabs/labels still attached and have not been used.